Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Be responsible for cleaning all the spa facilities of the hotel to The Balmoral standards

• Ensure the cleanliness is up to our hotel standards and carry out regular checks of all spa areas to ensure guest satisfaction is met

• Be part of our spa team to create memorable experiences for our guests

• Be knowledgeable of the hotel, our facilities, and the local area

• Ensure compliance with hotel policies, procedures, and safety standards

• Take pride in your work, both when working independently and as a valuable member of the housekeeping team 

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. 

This role is a 24 hours per week (includes weekend work). 

We are looking for team members who bring:

• Pride in their work and provide a warm and confident greeting to our luxury environment

• Positive personality

• Excellent communication and interpersonal skills

• Good work ethic

• Support for the Spa team

• High personal and professional standards

• Strong instincts for understanding and fulfilling the needs of guests

• A friendly and professional attitude toward guests and colleagues

• Reliability and dedication to our team

• Team spirit and trustworthiness

• Pride to resolve guest and workplace issues

• Enthusiasm for learning

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels

• Extensive learning and development opportunities

• Meals on duty, laundry of uniforms

• Social activities and events

• Recognition programs

• Annual awards

• Occupational Pension Scheme

• 50% discount on food and beverages

• 25% discount on Spa Treatments

• 20% discount on Health Spa products

• Cycle to Work Scheme

• Local Retailer Discounts

• Employee Assistance Programme

• Discretionary service charge

Salary £16,221 gross per annum plus discretionary service charge

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.