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The Balmoral career site

Welcome to Rocco Forte Hotels

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Our Story

We are a family of individual hotels at the best European addresses. Of historic buildings with great stories and greater views turned into characterful, thoughtfully designed hotels and retreats. Each of our properties is individual – each has its own personality, and each is authentic to its city. 

Tailormade, nowhere-else experiences, open-hearted atmospheres and our trademark individualised service welcome you to the family.

Our History

The Forte family has been in the hospitality business for four generations – in that time we’ve developed a distinctive approach to service and a certain sense of style. 

Since opening our first hotel, The Balmoral in Edinburgh, we have carefully expanded our footprint, acquiring beautiful hotels in Germany, Belgium, Russia, Italy and the UK. But even though we've grown, individuality and authenticity are still at the heart of everything we do.

Hotels

Team Members

Rocco Forte Houses

Private villas

The Balmoral

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

A welcome in bespoke Balmoral tartan; Hebridean blues, heather hues and classic Scottish art; whisky ambassadors with 500 malts, award-winning afternoon tea and a serene spa at the city's most majestic spot – The Balmoral is a love letter to Scotland.

Job Openings

Our Culture

We have a truly diverse workforce who pride themselves on delivering personalised, unstuffy luxury service.

Our Team Members are our greatest asset, and we strive to create a fun, engaging work environment. Whether you are working on the Sicilian coast or the corporate office in London, you'll be part of a great team who will support you and make you feel like you are one of the family.

Our Pillars

  • INDIVIDUALITY

    Each hotel has its own subtle, distinctive and personal style. We deliver service that is intuitive that is adapted to the needs of our guests and that is consistent across all hotels.

  • FORTE FAMILY

    The Forte family has been dedicated to hospitality for four generations. The family prides itself on an innate understanding of our guests and this informs everything from the selection of the hotels to their design, and the high quality service we deliver.

  • AUTHENTICALLY OF THE CITY

    Each hotel is individual and different because each location is different. Each hotel reflects and forms part of the life and spirit of the city and surrounding area.

Your Development

In the ever-evolving world of hospitality, continuous development is the key to excellence. At Rocco Forte Hotels, we’re committed to providing our Team Members with the skills required to deliver unrivalled service, and most importantly, to grow in their careers. We do this in a number of ways:  

  • INDUCTION

    All Team Members enjoy a two-day company orientation before they start their departmental induction journey. This is the time to learn about Rocco Forte Hotels’ history and culture, plus the hotel and local surroundings.

  • THE ART OF SERVICE

    We are very proud of our outstanding level of service – it helps make us unique. The Art of Service programme is tailored for each department, to ensure everyone is equipped with the skills needed to exceed guest expectations.

  • BE FORTE

    We believe learning should have no boundaries, so have created our Be Forte online learning platform. Be Forte gives Team Members access to a vast range of learning content, from product knowledge to IT courses and leadership development.

  • FORTE FUTURE LEADERS

    This development programme gives participants the chance to build confidence and learn key skills to expertly manage people and projects. Participant sessions with business leaders are combined with opportunities for self-reflection, projects and practical learning activities.

  • DISCOVERY INTERNSHIP

    Students receive a tailor-made experience in our properties or corporate offices. The programme guarantees experience in at least two departments, a structured learning plan, personality profiling, a business project and mentoring. Plus access to team rates and a guest experience stay!

  • CONTINUOUS DEVELOPMENT

    All Team Members have access to the training and support they need. From specific skills, like mixology or revenue management to broader topics such as communication and business planning. We are committed to supporting every Team Member to reach their potential and achieve their goals.

Current job openings

All jobs

Discover what our Team Members have to say about working at Rocco Forte Hotels.

  • Brown’s Hotel has developed my career in so many ways. Working my way up from the front line to being an Assistant Head Housekeeper has been such an inspirational journey and a dream come true! Having managers that always supported me, and believed in me has been instrumental to my growth. The hotel has such a wonderful culture where everyone welcomes you with open arms - it really does feel like being part of a family. I am very proud to be part of Brown's Hotel and Rocco Forte Hotels!

    Diana Zdanciute

  • Originally From Morocco, I started my career within hospitality in Europe when I was 19 years old, and afterwards I landed in Sicily for the opening of the Verdura Resort in 2009. Today I'm the Director of Groups and Events and leading a team of 4, my professionalism and passion for hospitality have guided me through a very successful career with Rocco forte Hotels starting as Food & Beverage hostess, Banqueting Manager and now Groups and Events Director.

    Zineb Belqaid

  • Working at Rocco Forte Hotels feels like being part of a family, and their multidisciplinary approach provides many opportunities. I've been Chef de Rang, Supervisor, Sommelier, Assistant Manager and now I manage the 4 AA Rosette, Michelin recommended Number one Restaurant at The Balmoral. Myself, Head Chef Mathew Sherry and our team showcase local, Scottish and British produce through seasonal 3 course and 7 course menus. We all share a love of fine food, wine, whisky and providing world class Scottish hospitality to every guest. Like my own progression, our team can expect fantastic learning and development opportunities specific to them."

    Emma Hemy

  • A strong Concierge has always been a pillar of Rocco Forte Hotels and actively supported by Sir Rocco himself. I am proud to be a member and lead one such fantastic team. I began my career at the Hotel de Rome as an apprentice in 2014 and over the past decade worked through the various stages of the team from Porter eventually to Concierge. I received my Golden Keys from Les Clefs d'Or in 2021 and now run the four person team as Head Concierge. It is a great privilege to act as an ambassador for the city of Berlin and Rocco Forte Hotels to our many guests, both new and regular.

    Julien Gentle

The Balmoral, Edinburgh, United Kingdom

About Rocco Forte Hotels

We are the Forte family. A family of fourth generation hoteliers. A family of individual hotels at the best European addresses. Of historic buildings with great stories and greater views turned into characterful, thoughtfully designed hotels and retreats – unmistakably London, Rome, Sicily or Berlin, yet unmistakably Rocco Forte Hotels. Restorative spas, destination bars and restaurants that hero the finest local ingredients. Tailormade, nowhere-else experiences, open-hearted atmospheres and our trademark individualised service welcoming you to the family.