Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of its locations and team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Support the Housekeeping department with all administrative tasks, compliance training, departmental induction, and onboarding of new team members
•  Ensure that all hotel company standards are implemented and met
• Maintain accurate records of room statuses, maintenance requests, and staff attendance
• Support the smooth day-to-day running of the Housekeeping department 
• Assist with ensuring the rota accurately reflects the business needs and budgeted payroll 
• Manage the stock ordering and the departmental expense tracker in line with the budget
• Ensure all security, safety and health regulations are properly documented and adhered to.
• Communicate effectively with other hotel departments, including front office, maintenance, and laundry to ensure effective internal communication

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. 

We are looking for team members who bring:

• Proven experience in a similar administrative or coordinator role — ideally within a hospitality or housekeeping environment.
• High levels of accuracy and organisation, with excellent communication skills.
• High levels of personal and professional standards.
• Proficient IT user and knowledge of Fourth, Procure wizard or other hospitality systems is desirable
• Ability to multitask and manage shifting priorities in a fast-paced environment
• Excellent communication skills with colleagues and guests.

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards
• Occupational Pension Scheme
• 50% discount on food and beverages
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Assistance Programme
• Discretionary service charge

£32,994.24 Expected package (£26,994.24 gross salary plus a qualified estimate of £6,000 in discretionary service charge)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.