Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Maintain a professional and personable relationship with all our guests
• Monitor surveillance cameras
• Support our Health Security & Safety Manager to put security measures in place for VIP individuals and guests to the hotel and surrounding area
• Carry out security patrols
• Support the department with general administration duties 
• Assist guests and staff with security-related matters while maintaining discretion and courtesy
• Report and record all incidents in accordance with hotel policy
• Liaise with management and local authorities when necessary

This role involves working evenings and weekends.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. 

Our minimum requirements:

• SIA Door Supervisor licence
• First Aid at Work qualification
• Personal Licence 
• Minimum 2 years experience working in a security role is essential

We are looking for team members who bring:

• Diligence and dedication as a Security professional 
• Excellent observation, communication, and interpersonal skills
• Professional appearance and demeanour
• Ability to remain calm and effective under pressure
• Genuine pride in their work
• Team spirit and trustworthiness
• Positive and professional demeanour in all interactions
• Teamwork to ensure seamless service

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards
• Occupational Pension Scheme
• 50% discount on food and beverages
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Assistance Programme
• Discretionary service charge

Expected package £31,000 gross per annum (salary plus discretionary service charge)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.