Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Fixed Term Maternity Contract

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Lead an outstanding team by setting high standards, provide guidance and development opportunities in order to achieve consistently high levels of service
• Initiate, plan, direct and manage the formulation, development and implementation of the Marketing Strategy for The Balmoral
• Ensure the Hotel's luxurious offerings are marketed according to agreed budgeted guidelines and coverage and brand awareness are maximised
• Achieve the targets as laid out in the Marketing Plan, by maximising revenue, maintaining as well as building on the reputation of the hotel and by ensuring that business objectives are accomplished
• Create ideas for compelling, news-worthy stories that showcase the hotel, drawing on extensive knowledge of the marketplace to tailor content to any given sector
• Seek opportunities to learn and to develop others, driving performance of the department and the hotel
• Be knowledgeable of our markets, competitors and business model
• Ensure the department consistently delivers service standards
• Use financial and other management principles to deliver business results
• Take ownership and responsibility for team results and day-to-day operations
• Provide input into workforce planning and recruitment activities

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• High personal and professional standards
• Excellent communication skills with colleagues, guests and management team
• Thorough practical knowledge of global service standards, the department, individual roles and responsibilities
• Confidence to lead, encourage, motivate and guide the team to exceed expectations
  
• Creative thinker with an ability to share and develop ideas.

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.