Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since we opened in 1902, it has run three minutes fast to ensure our guests never miss their train. 

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your working hours are 22:00 until 07:00 over 5 working days. 

As a valued part of the Forte family, you will:

• Be responsible for delivering exceptional service to our guests during the night shift
• Provide seamless and comfortable stay even during the later hours
• Work alone during your shift and cooperate well with other departments 
• Tailor your approach so that high-quality results are achieved
• Deliver discreet, understated, and timely service, going that extra mile
• Be knowledgeable of the hotel, our facilities, and the local area
• Take ownership of performing the job well in line with the departmental standards

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. 

We are looking for team members who bring:

• Team spirit and trustworthiness
• Pride to resolve guest and workplace issues
• Enthusiasm for learning
  
• Efficiency and delivery of food and beverages to guest rooms in a timely and professional manner.
• Exceptional presentation and making a warm first impression on our guests with discrete, sensitive service standards.

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatment and products
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition & reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.