Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Apply your people skills, professionalism, and telephone skills to a crucial role at the forefront of a world-leading luxury hotel
• Deal with all accommodation enquiries, convert enquiries into bookings, input all bookings into the system, and confirm, amend, or cancel reservations as required 
• Assist the Reservations Manager UK, in maximising room sales at the highest possible average rate 
• Support with general guest enquiries and resolve any challenges as appropriately and professionally as possible
• Tailor your approach so that high-quality results are achieved
• Be knowledgeable of the hotel, our facilities, and the local area

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. 

We are looking for team members who bring:

• Excellent interpersonal skills with the ability to multi-task
• Good computer skills and proficiency in using hotel reservation systems
• Excellent telephone manners to engage effectively with our guests       
• Seamless service delivery where nothing is too much trouble 
• Previous experience in a reservations role preferably in hospitality 
• Ability to work well with a team and collaborate with the wider team at the hotel
• Passion and ambition to deliver exceptional experiences
• Attention to detail and organisational skills to deliver World Class Scottish Hospitality
• Team spirit and trustworthiness
• Pride to resolve guest and workplace issues
• Enthusiasm for learning

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatment and products
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition & reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.