Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Do you want to help deliver outstanding meetings, weddings and other spectacular events then Rocco Forte Hotels would love to invite you to join us as a Waiting Team Member in our Meeting and Events Operations.

From weddings, dinners and cocktail parties to conferences and press junkets, you will ensure that all in-house events and meetings run seamlessly — providing an experience that goes above and beyond our guests’ high expectations.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Cooperate well with colleagues in own team and across departments

• Ensure that all in-house events and meetings run seamlessly - from weddings, dinners, and cocktail parties to conferences and press junkets

• Join our team of outstanding floor staff to deliver flawless service in a world-leading luxury hotel, assisting the management team in meeting the high expectations of our discerning guests

• Be eager to learn and be a confident and adaptable individual able to thrive in a high-pressured world class environment.

• Be exceptionally well presented and capable of making a warm first impression on our guests while delivering discrete, sensitive standards of service.

• Tailor your approach so that high quality results are achieved

• Deliver discreet, understated and timely service, going that extra mile

• Be knowledgeable of the hotel, our facilities and local area

• Take ownership of performing the job well in line with the departmental standards
  

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• Team spirit and trustworthiness

• Pride to resolve guest and workplace issues

• Enthusiasm for learning

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels

• Extensive learning and development opportunities

• Meals on duty, laundry of uniforms

• Social activities and events

• Recognition programs

• Annual awards

• Occupational Pension Scheme

• 50% discount on food and beverage

• 25% discount on Spa Treatments

• 20% discount on Health Spa products

• Cycle to Work Scheme

• Local Retailer Discounts

• Employee Assistance Programme

• Discretionary Service Charge

£32,000 expected package (£26,364 base salary plus qualified estimate of service charge)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.