Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Cooperate well with colleagues in own team and across departments

• Tailor your approach and anticipate needs so that high quality results are achieved

• Deliver discreet, understated and timely service, going that extra mile

• Consistently match and surpass guest expectations to ensure guest loyalty

• Have a thorough knowledge of cocktails, wines & spirits

• Assist guests regarding menu choices in an informative and enthusiastic way

• Have previous experience in a luxury service environment or in a hotel bar is preferred

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• High personal and professional standards

• Good instincts for understanding and fulfilling the needs of guests

• Good communication skills with colleagues and guests

• Thorough knowledge of market-leading wines, spirits, and beers

• Cocktail-making experience in a quality hospitality environment

• Confidence and pride in resolving guest and workplace issues

• Enthusiasm for learning and personal growth

• Flexibility, reliability, and adaptability

This role is part-time, 32 hours per week.

The successful candidate will be able to work a flexible rota, including weekend shifts, to support our business needs.

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels

• Extensive learning and development opportunities

• Meals on duty, laundry of uniforms

• Social activities and events

• Recognition programs

• Annual awards

• Occupational Pension Scheme

• 50% discount on food and beverages

• 25% discount on Spa Treatments

• 20% discount on Health Spa products

• Cycle to Work Scheme

• Local Retailer Discounts

• Employee Assistance Programme

• Discretionary service charge

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.